DeLeon & Stang Celebrates Client Satisfaction Score

Written By Kaytlyn Hunt

Deleon & Stang is excited to announce the results of this year’s client satisfaction survey. Our overall score indicates that our clients are very satisfied with our services and that they are likely to recommend our firm to their friends and colleagues. “As a firm that is dedicated to providing outstanding service and exceeding client expectations, we’re thrilled to see results confirming that our efforts have been fruitful,” said Richard Stang, CPA, ABV, PFS, Partner. “We’re thankful to all of our clients, particularly those who took the time to provide us with this valuable feedback.” To measure client satisfaction, we use the Net Promoter Score (NPS) method. This popular system determines both overall satisfaction and loyalty to the firm. For reference, DeLeon & Stang scored higher than the following. These scores are  according to Satmatrix, the co-developer of the NPS method:

  • 10 points higher than American Express

  • 7 points higher than Apple

  • 6 points higher than Nordstrom

  • 8 points higher than Netflix

  • 15 points higher than Turbo Tax

Kaytlyn Hunt
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